A typical day in my life, as a mother of three children, all under 5YO BTW, goes as follows:
Wake up (still tired from the day before), make breakfast (while they complain), then get them dressed, change diapers on my 1 year old, all while I try and entertain the other two. Then repeat again around lunchtime (more complaints), etc.!
The day in the life of a mother involves a lot of battles! However, those everyday battles peril in comparison to the battle I had with the customer service of a local cable service provider. If your typical day isn’t hectic enough, try calling one of these companies during the 30 minutes of mid-day silence (bliss) to ask why your kid’s cartoons and husband’s Fox Sports Ohio now costs $50/month more!
After wasting [my] 30 minutes of bliss on hold, listening to pre-recorded messages about how they realize their customer service was terrible in the past and they have now “improved,” I finally got a hold of my “local” customer service retention representative. This person goes on to tell me that “we appreciate your business, but your price went up because your 12 month new customer pricing has expired. Sorry, there is nothing we can do, cable TV channel pricing keeps going up.”
“Well, I’ve played this game before,” I said to myself, “I’ll just threaten to cancel!” “We appreciate your business, but there is nothing we can do.” “You can cancel, if you want, but you will have to return the equipment at the closest store, 10 miles away, between the hours of 9 and 4:30 Monday through Friday.” I would love those hours! All of this makes me go AHHHH!!!!!!!! I am way angrier now than I was before, that’s for sure.
This type of situation has likely plagued mothers like me for years. The reason being these companies never had any competition, so customer service really didn’t have to be a top priority. However, times are changing, as there are now more options than ever with streaming platforms like PlayStation Vue, Hulu TV, Sling TV, local providers like Cincinnati Bell expanding into new neighborhoods, and the addition of mobile internet.
This the where the idea came to be for a local Cincinnati company called BillBusters.
You can go to their website and put in what type of cable and internet services you want. Once they know the type of services you are in need of, they will tell you the best possible price, in your area, based on your usage needs and the channels you like. From there you have a decision to make. You can take that information and try and negotiate the price down on your own or you can let them negotiate for you for a small fee! They even make switching easy if your current provider won’t play ball!
What a gift! I no longer have to sit on the phone with the cable company for hours! All you have to do is submit your information and BillBusters will call and negotiate the best possible deal for you!
It’s a great feeling when you get that email from the BillBusters’ team informing you that they saved you that $50.00/month price hike you were hit with AND you didn’t have to fight on the phone for hours. Thank you so much BillBusters for taking such a terrible task off my plate!